AccountId: 011433970860
ContactId: 0c88fb5a-f488-4468-899d-738cc514acdc
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8329 ms
Total Talk Time (AGENT): 4909 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/14/0c88fb5a-f488-4468-899d-738cc514acdc_20250414T19:04_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling ATL. This is [PII]. How can I help you?