AccountId: 011433970860
ContactId: 0c7d8899-ff7a-4dd5-bb3c-5ba1ff6701e2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2930 ms
Total Talk Time (AGENT): 2930 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/27/0c7d8899-ff7a-4dd5-bb3c-5ba1ff6701e2_20250527T14:41_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?