AccountId: 011433970860
ContactId: 0c74325d-6fa8-40d9-8bf4-47bd89916d78
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 22319 ms
Total Talk Time (AGENT): 5300 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/01/0c74325d-6fa8-40d9-8bf4-47bd89916d78_20250501T19:51_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello, can you hear me?
[AGENT][NEUTRAL] Hello?