AccountId: 011433970860
ContactId: 0bf82f62-e8f7-419a-973b-0a8a7d2ec997
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2319 ms
Total Talk Time (AGENT): 1978 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/27/0bf82f62-e8f7-419a-973b-0a8a7d2ec997_20250127T14:59_UTC.wav
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[AGENT][POSITIVE] Good morning thank you for calling APL.