AccountId: 011433970860
ContactId: 0bd799cf-ee4b-4fda-9897-a512b31a12fc
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 32630 ms
Total Talk Time (AGENT): 4250 ms
Total Talk Time (CUSTOMER): 16458 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/21/0bd799cf-ee4b-4fda-9897-a512b31a12fc_20250321T14:33_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I?
[CUSTOMER][NEUTRAL] Hello. Hi, this is I'm calling from HCF Florida Westside Hospital checking for client status.
[AGENT][NEUTRAL] Hello this is
[CUSTOMER][NEUTRAL] Hello? Your voice was not clear. Could you please check your mic properly?
[CUSTOMER][NEUTRAL] Hello. Am I audible?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello?