AccountId: 011433970860
ContactId: 0b86d1a1-cea0-42a4-a2e2-64bd28a3feec
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3059 ms
Total Talk Time (AGENT): 3059 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/0b86d1a1-cea0-42a4-a2e2-64bd28a3feec_20250602T18:15_UTC.wav
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[AGENT][POSITIVE] Thank you for contacting ATL. My name is [PII]. How may I help you?