AccountId: 011433970860
ContactId: 0b494fa9-49b9-4772-b8d7-01747d02faa1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 28629 ms
Total Talk Time (AGENT): 12218 ms
Total Talk Time (CUSTOMER): 4239 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/05/0b494fa9-49b9-4772-b8d7-01747d02faa1_20250205T18:30_UTC.wav
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[AGENT][NEUTRAL] Call APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello, thanks for calling APL. This is [PII]. How may I assist you?
[CUSTOMER][NEUTRAL] Hi, this is [PII] calling from provider's office.
[AGENT][NEUTRAL] I do apologize, but your phone is static and real bad.
[CUSTOMER][NEUTRAL] Yeah, can you hear me?
[AGENT][NEUTRAL] I can hear you, but it's static again.
[CUSTOMER][NEGATIVE] Yeah, no
[AGENT][NEUTRAL] It's still static again.