AccountId: 011433970860
ContactId: 0ae00da6-f6e4-4a7a-8263-ddf30965ca2e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14010 ms
Total Talk Time (AGENT): 4091 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/11/0ae00da6-f6e4-4a7a-8263-ddf30965ca2e_20250411T21:31_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.