AccountId: 011433970860
ContactId: 0ab54964-0e06-4efb-ba92-e01adbdb23b4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 532549 ms
Total Talk Time (AGENT): 252021 ms
Total Talk Time (CUSTOMER): 195117 ms
Interruptions: 0
Overall Sentiment: AGENT=0.1, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/05/0ab54964-0e06-4efb-ba92-e01adbdb23b4_20250605T18:22_UTC.wav
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[AGENT][NEUTRAL] When I tell [PII].
[CUSTOMER][NEUTRAL] They wanna come in.
[AGENT][NEUTRAL] You can put a budget around the other way.
[CUSTOMER][NEUTRAL] See yamando a clinic um para cigar and el seguro este seguro and in clinic segudo lost the no no clinic.
[CUSTOMER][NEUTRAL] As it still that or cancer.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] OK, no, OK, may I look up that no solo tenemoresnemosunalamosa coming toregenariajoli [PII] um solamente una juda quara our dentista you know on the.
[AGENT][NEUTRAL] Um, peropodo, OK, um, me to, um, polisa numeral polia in numeral telephone and cassela jamase.
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] El leo ro cuatroincuentoso I say no errodosere cinco sero ouno.
[AGENT][NEUTRAL] OK yeah.
[AGENT][NEUTRAL] OK, as famiento direction electronica your last name.
[AGENT][POSITIVE] Thank
[CUSTOMER][NEUTRAL] And um coreque merlins say the cuatro arova you punto press rosino er bro and rock rich monoalitress squattro lao el sin.
[AGENT][NEUTRAL] OK, you're gonna see
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] I, um, la primerasquijamalo is a comma quiriolo numero repaina or.
[CUSTOMER][NEUTRAL] Uh, no, yo yondos unermey lossy.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK, Ilosque amadocu control personelmente apodio communicassos or no.
[CUSTOMER][NEUTRAL] Uh, see, I see medicine or medicine quetevoquepagalamita but a gala.
[AGENT][NEUTRAL] que classeseriotatatado the credit for so mucho que que classeserio estratan.
[CUSTOMER][POSITIVE] Uh loque bona polo que se loqueculo er no no er medicine.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mm, OK, uandalejama sequeseguti res puesta.
[CUSTOMER][NEGATIVE] Uh, no.
[AGENT][NEUTRAL] Mm, OK, no es carrington it's a pelele, um, OK, so, OK, elburoquetienes con ape elle no conquerington OK carinton essenciamente mhm essenciamente um nudeira wascaldoresinosa on the peron nosa pasaddo comparing.
[CUSTOMER][NEUTRAL] Oh, but I.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK
[CUSTOMER][NEGATIVE] Yo um nope.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah, yeah, but enjoy while the the noise, OK, um, it is called paporeo um peri el el can que quetiti lele.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Is this OK noosesus semi numeral tele the um beneficiosa teleca no pocasia comotermina silo no normamente solamentea jama no normamentos proverapolisa.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, jotenwaki, um, barrio Lugarres questamajonohaistanus testa no seal for queledierro andmente tire nopanodami.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] 6
[AGENT][NEUTRAL] OK, qualified Teleo.
[CUSTOMER][NEUTRAL] El quatro do re 0006.
[AGENT][NEUTRAL] OK, so I said that the family in [PII]. OK.
[AGENT][NEUTRAL] You can yamo is a canal carin done.
[CUSTOMER][NEUTRAL] No no.
[AGENT][NEUTRAL] OK, no like conesa kamo. OK, OK, kia for kymo.
[CUSTOMER][NEUTRAL] A jelly.
[AGENT][NEUTRAL] OK, OK, but teno auto autotro numeral, um, porquequeses a numero cavatanteo tires tires quadrossinodores and lemi mullugar um so that so a barcauso doctoress noseoran contestant verda peroten goajonos and quesa spencer Spencer dental noses tado comunicaa Spencer dental.
[AGENT][NEUTRAL] In the middle of the ages? OK.
[CUSTOMER][NEUTRAL] No, so you.
[AGENT][NEUTRAL] It's Spencer Dental.
[AGENT][NEUTRAL] OK, and numerous ocho sero cuatro.
[AGENT][NEUTRAL] Treves.
[AGENT][NEUTRAL] Fico they sayin.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Sico say say think OK.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK, you and your mother to say.
[AGENT][NEUTRAL] OK, so, so cuandoladiganque class posi poliatti apeele is the um le aoi podei carrington proqueo partte carington so ayole podesique apele con carrington, OK.
[CUSTOMER][NEUTRAL] OK, OK.
[AGENT][NEUTRAL] Then Gomas.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEGATIVE] See, uh, can be no.
[CUSTOMER][NEUTRAL] You know and get them.
[AGENT][NEUTRAL] Uh, see cargamona and masculaborales uh noviamos for correoregular so it's depending on the cuantotipo decorredogaraya.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][POSITIVE] OK, no problem.
[AGENT][NEUTRAL] OK, one moment.
[AGENT][NEUTRAL] OK, Lito jalepelatajeta in ornamentisgeneta sinculabora ok.
[CUSTOMER][POSITIVE] OK, good.
[AGENT][NEUTRAL] And then uh then.
[CUSTOMER][NEUTRAL] What I say
[AGENT][NEUTRAL] Mm.