AccountId: 011433970860
ContactId: 0a4cacba-89ed-4db9-a6e2-feb34ca22b9f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 13020 ms
Total Talk Time (AGENT): 5829 ms
Total Talk Time (CUSTOMER): 3269 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/17/0a4cacba-89ed-4db9-a6e2-feb34ca22b9f_20250117T15:23_UTC.wav
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[AGENT][NEUTRAL] Morning. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello