AccountId: 011433970860
ContactId: 0a42a876-3f21-487d-baf4-7770a1273ef1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 502839 ms
Total Talk Time (AGENT): 178137 ms
Total Talk Time (CUSTOMER): 203472 ms
Interruptions: 1
Overall Sentiment: AGENT=0.2, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/03/0a42a876-3f21-487d-baf4-7770a1273ef1_20250403T20:27_UTC.wav
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[AGENT][POSITIVE] We want to start this.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] For your 3.
[AGENT][NEUTRAL] What you.
[CUSTOMER][NEUTRAL] uh um mm.
[CUSTOMER][NEUTRAL] They know it and you say uh roote and those you know portray.
[AGENT][NEUTRAL] OK, and the police are gonna pay curing system.
[CUSTOMER][NEUTRAL] Uh, zero docinco uno Ocho Ocho no.
[AGENT][NEUTRAL] I.
[AGENT][NEUTRAL] Steph.
[CUSTOMER][NEUTRAL] Uh, be the minos.
[CUSTOMER][NEUTRAL] Uh no reference to just say or just a center.
[AGENT][NEUTRAL] You call.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] No democracy in the cir electronica.
[CUSTOMER][NEUTRAL] I know I was just here uh.
[CUSTOMER][NEUTRAL] Uh, [PII].
[CUSTOMER][POSITIVE] I don't worry, you wear it.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Alright
[CUSTOMER][NEUTRAL] And no no it's so la.
[CUSTOMER][NEUTRAL] But it always says you almost say almost say.
[CUSTOMER][NEUTRAL] Palomoso.
[AGENT][NEUTRAL] No, no, it's not a procope, uh, confirm, uh, la my information and those senior thesiso el que.
[CUSTOMER][NEUTRAL] See Olo.
[CUSTOMER][NEUTRAL] and the uh the the person.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][POSITIVE] In the end it's the ovara are esta fabula oficina doctor.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] But.
[CUSTOMER][NEUTRAL] Oh no, so in the what you order a budget right.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] So
[AGENT][NEUTRAL] OK.
[AGENT][MIXED] So it's perfect and the like for cirques was beneficial though he everque to is solamente una but if you can send the cover arpa is just a disclaimer lane.
[AGENT][NEUTRAL] Uh, so er era de los prosecute er as to maximo de recientola de diarios.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] She stayed uh [PII] hospitalisado and it's a castle beneficio cambia aquatromilovecios encuenta dolores.
[CUSTOMER][NEUTRAL] It was not
[AGENT][NEUTRAL] No, pardon, it's mil sincuenta.
[CUSTOMER][NEGATIVE] No, no, no, you don't go here. I'm afraid so I wanna go I wanna go.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Almost
[AGENT][NEUTRAL] No, no, no, el el Moto cure.
[CUSTOMER][NEUTRAL] One time
[AGENT][NEUTRAL] Is the scient scientos encuentolas Moto lamente is el monto Porto de las personas in a polis.
[CUSTOMER][NEUTRAL] It will come, uh, I mean I get all my don't make it into like I make it into.
[AGENT][NEUTRAL] Mm, no, the information is incorrect semisopolia uh sipula que el beneficioor persona is posittarees as til sin sincuenta ecs and visio ambulaio or patients on rescientosola diarios.
[CUSTOMER][POSITIVE] Oh, wow.
[CUSTOMER][NEUTRAL] How am I go.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] You know it is it is it no you don't get those.
[CUSTOMER][POSITIVE] Yes, so yeah, I get up and I'm good.
[CUSTOMER][NEUTRAL] I said.
[AGENT][NEUTRAL] So you know metamoques uh is information is incorrect, uh, like a ladas in solamenterecure resintola de servios outpatient resintola de diario isoes and reseoeria scientos.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][NEUTRAL] I'm I'm your mama so here it's something I don't but it's not gonna yeah my mother's.
[CUSTOMER][NEUTRAL] Well I get the home me like one second you tell me.
[CUSTOMER][POSITIVE] I guess it says and so good yeah.
[AGENT][NEGATIVE] No, no, no less can cure now maledigo que monto total el varios casts, um, no cervironmente.
[AGENT][NEUTRAL] Lalique.
[CUSTOMER][NEUTRAL] People, uh,
[AGENT][NEUTRAL] the reenter.
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] It said that the coo.
[AGENT][NEUTRAL] Right, right.
[CUSTOMER][NEGATIVE] Right now I ain't get a child you know.
[CUSTOMER][POSITIVE] And I say yeah she she make good.
[CUSTOMER][NEUTRAL] We're gonna say I'm gonna go to the other one.
[CUSTOMER][NEUTRAL] He may know.
[CUSTOMER][NEUTRAL] You don't I'm with you.
[CUSTOMER][NEUTRAL] Yeah, again we are uh.
[CUSTOMER][NEUTRAL] The and
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Croquela polia is supplemental unga lauda is just a partial and los gas de losertamentos metas.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Oh yeah.
[CUSTOMER][NEUTRAL] and again you don't get I don't get it because.
[CUSTOMER][NEUTRAL] I'm.
[CUSTOMER][NEUTRAL] You tell me you get me up.
[CUSTOMER][NEUTRAL] Oh what
[CUSTOMER][NEUTRAL] They go and those
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] No, no, no, no, not that that's all.
[AGENT][NEUTRAL] They're gonna send it to you.
[CUSTOMER][POSITIVE] OK thank you much.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] In one year.
[CUSTOMER][NEUTRAL] OK.