AccountId: 011433970860
ContactId: 0a406ea4-f665-4f01-b7ac-1fc16e00564c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18979 ms
Total Talk Time (AGENT): 5238 ms
Total Talk Time (CUSTOMER): 739 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/12/0a406ea4-f665-4f01-b7ac-1fc16e00564c_20250212T13:05_UTC.wav
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[AGENT][NEUTRAL] Morning, thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello