AccountId: 011433970860
ContactId: 0a219000-efcf-4e01-b557-9bb7eab1278e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14659 ms
Total Talk Time (AGENT): 4158 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/01/0a219000-efcf-4e01-b557-9bb7eab1278e_20250501T15:42_UTC.wav
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[AGENT][POSITIVE] Thanks for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello?