AccountId: 011433970860
ContactId: 0a181b2d-4e1c-4b74-ade8-e4d397d4b6f2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10880 ms
Total Talk Time (AGENT): 3519 ms
Total Talk Time (CUSTOMER): 6201 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/0a181b2d-4e1c-4b74-ade8-e4d397d4b6f2_20250616T15:12_UTC.wav
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[AGENT][NEUTRAL] Calling American Public Life, this is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, this is [PII]. I'm calling for Careite urgent Care. Sorry, uh, this is [PII]. I'm calling for Lauderdale Academy.