AccountId: 011433970860
ContactId: 0a1398ab-ba17-42d1-8041-d6ec04f6ed5d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9210 ms
Total Talk Time (AGENT): 2730 ms
Total Talk Time (CUSTOMER): 1621 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/17/0a1398ab-ba17-42d1-8041-d6ec04f6ed5d_20250617T16:58_UTC.wav
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[AGENT][NEUTRAL] Afternoon, thank you for calling APL. This is [PII].
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello?