AccountId: 011433970860
ContactId: 0a0b59a4-1362-4913-8cc3-cf5e3ea3acd0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 12329 ms
Total Talk Time (AGENT): 4848 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/22/0a0b59a4-1362-4913-8cc3-cf5e3ea3acd0_20250522T22:18_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello?