AccountId: 011433970860
ContactId: 09e1265a-1c8b-4718-97b4-6e819a3c69d7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 44220 ms
Total Talk Time (AGENT): 23150 ms
Total Talk Time (CUSTOMER): 12758 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/15/09e1265a-1c8b-4718-97b4-6e819a3c69d7_20250415T22:28_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yes, what is your claims address?
[AGENT][NEUTRAL] It would be [PII].
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] In [PII].
[AGENT][NEUTRAL] And our zip code is [PII].
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] And that's [PII]?
[AGENT][NEUTRAL] I'm sorry, it's [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][POSITIVE] OK, thank you.
[AGENT][POSITIVE] You're welcome. Have a good day.
[CUSTOMER][NEUTRAL] You too bye bye.
[AGENT][NEUTRAL] Bye.