AccountId: 011433970860
ContactId: 09cae234-d04d-41d3-9b20-64dc628a5d37
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 114040 ms
Total Talk Time (AGENT): 30276 ms
Total Talk Time (CUSTOMER): 37168 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/28/09cae234-d04d-41d3-9b20-64dc628a5d37_20250528T14:38_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, good morning. This is [PII] with Renaissance Dental Studio. Um, I was just needing to check the status of our credentialing and make sure that our um new tax ID number is what you have on file.
[AGENT][NEUTRAL] OK, let me take a look here.
[AGENT][NEUTRAL] What's the tax ID number?
[CUSTOMER][NEUTRAL] Our new one is [PII].
[CUSTOMER][NEUTRAL] We
[AGENT][NEUTRAL] Alright [PII], so it looks like we do have that on file for you guys.
[CUSTOMER][NEUTRAL] OK, um, so we are fully credentialed and everything?
[AGENT][NEUTRAL] Yeah, looks like it.
[CUSTOMER][NEUTRAL] And it's under um the new name of the practice Renaissance Dental Studio Incorporated.
[AGENT][NEUTRAL] Yes, ma'am, it is. Uh-huh.
[CUSTOMER][NEUTRAL] OK. All right. Um, can I have a reference number for the call? I'm just trying to get everything together and make sure we have all of them.
[AGENT][NEUTRAL] No worries. Uh yeah, call reference is my name with today's date. My name again is [PII], which is [PII] My last initial is [PII], and then today's date.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] All right. Well, thank you. That's all I needed.
[AGENT][POSITIVE] You're welcome. Have a good day.
[CUSTOMER][NEUTRAL] Uh-huh. Bye-bye.