AccountId: 011433970860
ContactId: 0952740d-921b-43ff-bda4-50f0bc3a575a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 379899 ms
Total Talk Time (AGENT): 210256 ms
Total Talk Time (CUSTOMER): 130294 ms
Interruptions: 7
Overall Sentiment: AGENT=0.4, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/25/0952740d-921b-43ff-bda4-50f0bc3a575a_20250625T12:47_UTC.wav
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[AGENT][NEUTRAL] That is the I'm at American Public Life. My number is [PII].
[CUSTOMER][NEUTRAL] On the morning I wanna see er it [PII] claims in no he sat down and I'mma be the power and modilo for can beattalos numeros decordio deacosa.
[AGENT][NEUTRAL] OK, the number of the.
[CUSTOMER][NEUTRAL] OK, then most or later.
[CUSTOMER][NEUTRAL] And [PII] is [PII].
[AGENT][NEUTRAL] Is the nombre is a sciento.
[CUSTOMER][NEUTRAL] [PII] who I'm gonna.
[AGENT][NEUTRAL] I Paica [PII] male and the number of the uattro says.
[CUSTOMER][NEUTRAL] The [PII].
[AGENT][NEUTRAL] In my ionic or electronic um electronico.
[CUSTOMER][NEUTRAL] It says a [PII] rerereosa resend that no one [PII] gmail.
[AGENT][POSITIVE] Gracias [PII].
[CUSTOMER][NEUTRAL] See for me to be on my and tons like he so my EOBelooguo come get my bus aura in [PII].
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] I said no novel quezarnegadonada um unosepagosaka pagar oi entonia des so I'm the oi.
[AGENT][NEUTRAL] So you go no the.
[AGENT][NEUTRAL] Sakapagaro is is in um
[AGENT][NEUTRAL] That's it.
[AGENT][NEUTRAL] Theosos alto el diagnostic.
[AGENT][NEUTRAL] La fecha del Dia de mayo get to bonaro here.
[AGENT][NEUTRAL] 25.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] Bahalbatohal.
[AGENT][NEUTRAL] Sibamosa necessitar is so um the mon.
[AGENT][POSITIVE] They're gonna be fine.
[AGENT][NEUTRAL] Siloque falta baby.
[CUSTOMER][NEUTRAL] You and the solo.
[AGENT][NEUTRAL] Los codes bioon mhm no masqueerone los codecos quenos envio solos prose demientos no los dinosticos los prosedimiento solo lo que iro aene los pitaloel medicosolos prosedimiento los quenosenbio el dinostico is different.
[CUSTOMER][NEUTRAL] Oh la coos and medical services.
[CUSTOMER][POSITIVE] I goo goo.
[AGENT][NEUTRAL] Um, the parte de in the medio quelaendolopo una factura deacon el dinostico el dinostico er um steel laveve is the tejavinaosama.
[AGENT][NEUTRAL] Sipartenamotolo promiento tolo queiso so simandolos codios perosos codios the prosemiento revisolo papelesquinotenemosel dinostico see see aparenteque bemosques parto pero sinee um diagnostico nono dejapa de lamo.
[CUSTOMER][NEUTRAL] OK, and also then que cone bias.
[AGENT][NEUTRAL] So el diagnostico bacon elanelbe yes the um
[AGENT][POSITIVE] It's about the best soiciente paraotedi paralabe orquestamosa el quesos.
[CUSTOMER][NEUTRAL] OK, OK, see pocket and bring a key.
[AGENT][NEUTRAL] They could be so nice for me.
[CUSTOMER][NEUTRAL] I um uncle queso medique lanesia geo er queme bus and toes que I say mimo.
[AGENT][NEUTRAL] See. Mhm.
[AGENT][NEUTRAL] Siovalomismo porque es mientras tubu mhm Iresequela la nias to emergencia mhm tu one emergenciainticuatro so almost diagnostico paraiso tambien.
[CUSTOMER][NEUTRAL] OK, Palala.
[AGENT][NEUTRAL] uh-huh, no, no stu estubaa alaventicuatro del Diaventosalaventi cuatro.
[CUSTOMER][NEGATIVE] And you may hands here too, no.
[CUSTOMER][NEUTRAL] And
[AGENT][NEUTRAL] 9923.
[CUSTOMER][NEUTRAL] It's normal and not me.
[AGENT][NEUTRAL] Oh, los vial. OK, they can man. OK, is in house. OK, so in basser sin todo vaser is a diagnosico de lospi quebamoso sad palave.
[CUSTOMER][NEUTRAL] Oh OK.
[CUSTOMER][NEUTRAL] Oh, OK, OK, gracia and.
[AGENT][NEUTRAL] Mhm olo documentcuolo amanda esebajo nombre and bajo nombre studio paque process and all of those clamos not quemandalos documentcuos and nuevolonico queneesitamosesesa um esse papeano dinostico.
[CUSTOMER][NEUTRAL] OK, it's a parasar claim Noda.
[AGENT][NEUTRAL] So I will claim. Mhm.
[CUSTOMER][NEUTRAL] Peron nonavialloeo B or C L E O B sorry.
[AGENT][NEUTRAL] No, yeah, yamotodo loniquenosa falta is diagnostico. So basevore clamoajalos dinosticoses of sufficiente para processa porquetenemolos papeles de los eOs parapaga las can mosque paga.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh, again, she's in my.
[AGENT][NEUTRAL] The the Nagoma.
[CUSTOMER][NEUTRAL] No, I follow some gras, yes.
[AGENT][NEUTRAL] OK, [PII] American Public Life bye.
[CUSTOMER][NEUTRAL] Yeah, yeah, bye.