AccountId: 011433970860
ContactId: 09189209-e2d1-4336-9e98-a07b5a1cc6ba
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 27079 ms
Total Talk Time (AGENT): 3210 ms
Total Talk Time (CUSTOMER): 14319 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/31/09189209-e2d1-4336-9e98-a07b5a1cc6ba_20250131T13:03_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi, this is [PII], calling on behalf of the Test Fire Together program on a recorded line for training and quality assurance. I'm calling at the request of Doctor [PII] to verify medical benefits and eligibility for patient [PII].