AccountId: 011433970860
ContactId: 08ef8ef7-2d66-4d3e-9ea4-c5029752a48b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 110050 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 9652 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/08ef8ef7-2d66-4d3e-9ea4-c5029752a48b_20250602T12:52_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello, can you hear me?
[CUSTOMER][NEUTRAL] Hello, can you hear me?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello, can you hear me?
[CUSTOMER][NEUTRAL] Hello, can you hear me?