AccountId: 011433970860
ContactId: 08dac750-62d3-45d8-8633-89f6ec512e74
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16709 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 4526 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/18/08dac750-62d3-45d8-8633-89f6ec512e74_20250618T21:43_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello? Hello?