AccountId: 011433970860
ContactId: 08b14389-db3e-47bf-b97d-a3b00d8d8f5c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 310369 ms
Total Talk Time (AGENT): 69140 ms
Total Talk Time (CUSTOMER): 73212 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/29/08b14389-db3e-47bf-b97d-a3b00d8d8f5c_20250529T19:00_UTC.wav
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[AGENT][NEUTRAL] Could I get my American public life, you know, I'm just [PII]. Come on you.
[CUSTOMER][NEUTRAL] [PII] or revise.
[AGENT][NEUTRAL] OK, poli that um number [PII].
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEGATIVE] No, no person no.
[AGENT][NEUTRAL] OK, so I would also schedule for.
[CUSTOMER][NEUTRAL] And.
[AGENT][NEUTRAL] A place.
[CUSTOMER][NEUTRAL] A
[CUSTOMER][NEUTRAL] Treao trento water field.
[AGENT][NEUTRAL] He's the number.
[CUSTOMER][NEUTRAL] Enero re mino.
[AGENT][NEUTRAL] It's the number?
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] My favorite is to direction or electronic.
[CUSTOMER][NEUTRAL] In reinco que tete venida apartamento scientolos.
[CUSTOMER][NEUTRAL] ZIP code rese Hialeah.
[CUSTOMER][NEGATIVE] Inorreos
[CUSTOMER][NEUTRAL] Isma NSA set aroa gmail.
[AGENT][NEUTRAL] Um.
[AGENT][NEUTRAL] So la semolientele temporal.
[CUSTOMER][NEUTRAL] See the power.
[AGENT][NEUTRAL] Let's see.
[CUSTOMER][NEUTRAL] You see ya.
[AGENT][NEUTRAL] Do say set.
[AGENT][NEGATIVE] er chores.
[CUSTOMER][NEUTRAL] The certificate?
[AGENT][NEUTRAL] Uh, see those states settle.
[AGENT][NEUTRAL] 00
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] And I said I am a [PII].
[CUSTOMER][NEUTRAL] OK, OK.
[AGENT][NEUTRAL] electronics.
[CUSTOMER][NEUTRAL] I go mas
[CUSTOMER][NEUTRAL] The loa loa era.
[AGENT][NEUTRAL] OK, the
[AGENT][NEUTRAL] that
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Algomas oritatra informacion.
[AGENT][NEUTRAL] amandaleleronico.
[CUSTOMER][NEUTRAL] Make it a linear.
[AGENT][NEUTRAL] See un momento.
[AGENT][NEUTRAL] The manera that you get out.
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][NEUTRAL] Well, I know you all now.
[CUSTOMER][NEUTRAL] Which you can.
[AGENT][NEUTRAL] So he's gonna
[CUSTOMER][NEGATIVE] Yeah I'm a fail.
[CUSTOMER][NEUTRAL] 1 a.m.
[AGENT][NEUTRAL] like
[CUSTOMER][NEUTRAL] See in and through and through.
[AGENT][NEUTRAL] Pue de la coffee.
[CUSTOMER][NEUTRAL] Yeah, I'm in through, yeah.
[CUSTOMER][NEUTRAL] See, I through.
[AGENT][NEUTRAL] OK. A woman.
[CUSTOMER][NEUTRAL] No, yeah, I'm now I think I wanna add.
[AGENT][NEUTRAL] You were missing it up to say you're an American public rights.
[CUSTOMER][NEUTRAL] Right.