AccountId: 011433970860
ContactId: 08a92568-b0ca-48a6-8dc7-31fcb05f1c81
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4699 ms
Total Talk Time (AGENT): 4389 ms
Total Talk Time (CUSTOMER): 1860 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=-5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/05/08a92568-b0ca-48a6-8dc7-31fcb05f1c81_20250305T22:07_UTC.wav
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[CUSTOMER][NEGATIVE] No available.
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?