AccountId: 011433970860
ContactId: 08635046-01d3-4b1f-bac7-03d8f6d85b20
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 73870 ms
Total Talk Time (AGENT): 7510 ms
Total Talk Time (CUSTOMER): 11049 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/15/08635046-01d3-4b1f-bac7-03d8f6d85b20_20250415T19:42_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi I was calling to find out what benefits were for a patient that I've currently got scheduled for outpatient surgery.
[AGENT][NEUTRAL] OK, I can check those uh benefits for you. What was your name?
[CUSTOMER][NEUTRAL] My name's [PII].
[CUSTOMER][NEUTRAL] You still there?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEGATIVE] I'm gonna hang up and call back.