AccountId: 011433970860
ContactId: 0853eb07-1893-48e3-98dd-905fe4347f9a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16450 ms
Total Talk Time (AGENT): 4599 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/20/0853eb07-1893-48e3-98dd-905fe4347f9a_20250620T16:08_UTC.wav
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[AGENT][POSITIVE] Thanks for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello, can you hear me?