AccountId: 011433970860
ContactId: 0834fec0-f941-4271-afd9-71170d7e3449
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 30700 ms
Total Talk Time (AGENT): 12519 ms
Total Talk Time (CUSTOMER): 23060 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=3.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/21/0834fec0-f941-4271-afd9-71170d7e3449_20250521T13:06_UTC.wav
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[CUSTOMER][POSITIVE] You just did it very quick.
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][POSITIVE] Hi, [PII] girl, it's [PII]. I'm doing some testing and I got your beautiful voice. So you can you can hang up. Good morning. Are you good?
[AGENT][POSITIVE] OK. Good morning.
[AGENT][NEUTRAL] I am OK this morning. I am. Are you?
[CUSTOMER][NEUTRAL] Are you OK?
[CUSTOMER][NEUTRAL] I'm, I'm a little wiggy, but, you know, that's normal.
[AGENT][NEUTRAL] All right.
[CUSTOMER][POSITIVE] Um, I'm good. All right, sweetheart. I'll talk to you in a little bit. Bye.
[AGENT][NEUTRAL] All right.
[AGENT][NEUTRAL] Alright bye