AccountId: 011433970860
ContactId: 081b79f5-b68a-46f0-8825-1a664ddee286
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 493399 ms
Total Talk Time (AGENT): 300207 ms
Total Talk Time (CUSTOMER): 182455 ms
Interruptions: 1
Overall Sentiment: AGENT=0.5, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/09/081b79f5-b68a-46f0-8825-1a664ddee286_20250109T20:47_UTC.wav
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[AGENT][NEUTRAL] We're going.
[CUSTOMER][NEUTRAL] So you wanna start the number is Jovan Ada.
[AGENT][NEUTRAL] One.
[CUSTOMER][NEUTRAL] OK, uh, Maande is, uh, caboreasarjeta the the queovo con er number ID number.
[AGENT][NEUTRAL] 24.
[CUSTOMER][NEUTRAL] OK, single ID number and this um there's a group number dostres pocho recinco.
[AGENT][NEUTRAL] The outpatient certificate number in hospital certificate number.
[CUSTOMER][NEUTRAL] Hospital certificate number C seria errodo Cinco.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Ocho Crodos.
[CUSTOMER][NEUTRAL] Unodos
[CUSTOMER][NEUTRAL] A mama ele Lorenzo numerosiete.
[AGENT][NEUTRAL] before.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] OK, senor aguilo.
[CUSTOMER][NEUTRAL] See Ferrero rete direction [PII].
[AGENT][NEUTRAL] Which.
[CUSTOMER][NEUTRAL] See telefono chose reinitres eel [PII].
[AGENT][NEUTRAL] Which is.
[CUSTOMER][NEUTRAL] OK, somos for partamos con united the momentomos booklet OK this American public life esto noses salvora la seguro de vida salvo gap insuranceloqueno uniter is is on the gap.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Sorry.
[AGENT][NEUTRAL] S
[AGENT][NEUTRAL] Core to see estes segusario or congalelego okosaur principal unit estecao applique called pro me into coming to me vista.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] OK, and correcto porque if we are unita del dentista no sales pero una carta unit to scient scient.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] And you know er una preuntos is the serviso the queso and officeicinal dentista is relainad alvacienta always porque said for disarse los sequeosanoualeskinoslia dentist.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] CS software uh and what.
[AGENT][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Olympias, I was recommended.
[AGENT][NEUTRAL] And o porque er dental solament in queso algo inerad or accident.
[AGENT][NEUTRAL] Pelosi and avoca in a caso esta puear conesos gastros in a los pilo gas medios in embargo para servicio redos cone connosente moron dentistaparlipias er root canals, etc. inseca no no cure beneficios.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, OK, in tiendo Adigamos and caso de quejo boy a unest the una sit medicare.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Um, 10 toes noparico payment porque 10 gasso.
[CUSTOMER][NEUTRAL] It's gonna say a bien el gas locus in the poo and caso de cosas medicaquetenga.
[AGENT][POSITIVE] Correct, to see.
[AGENT][NEUTRAL] No lears beneficio de serlo de ques to solamente una verific in the cover to a disclaimer. It's the pole that those beneficios unel beneficiospili cue corrido el docile astro maximo de.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] And uh as soon maximo says resincuenta is a.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Its rode in the sofamiques include the polio tatamento medical quiresa es minor chores Bajoesta polices condo outpatient in a castle beneficio is as to maximo de quientola deports resentoses cincodio delight.
[CUSTOMER][POSITIVE] Awesome
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I quires lebana ridos degastos caso quebaya ala ala sale emergen hospital incaocuteba on urgent care.
[CUSTOMER][NEUTRAL] And then
[AGENT][NEUTRAL] CR release algunasi los pitao unocentroquio Cesarelisa men examine the diagnosticosenos piles and fasilia es querelier cervizioscommo MRI solacus magneticus and the casocute a necessita Blanciterapiaya.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] The cure paraeltamento deformed mental emotional mentor recipi is the sugeto maximum alan person.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] The rinda beneficiotramiento prosecute er in a clinica officeina de lo.
[AGENT][NEUTRAL] I ultimole cure and casova tratamiento ambulaio outpatient the cancer.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] No cure copado de la visa sine margosil Dole el studio. We proseomento en esta bisita entosis esta pole cus Copagooseguza asta quientola desordi.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, OK, the prequel el el el el sit. So bien pago to the via ota noventa anos quescommolis in [PII].
[AGENT][POSITIVE] Correct. Tomosit momento some cardio e bueno el cargolevaco bra stateorlavicita just as tadolares.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Perosi via doctor Lea el electrocardiograma alguna radiografia algu echo cual quiercosa que doctor le relies a visa entosesenesaparesi esta poli leva as the quizola resporesa via polo cor pores visa.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I am
[CUSTOMER][NEUTRAL] And 10.
[AGENT][NEUTRAL] Perosis sololove abla conuste no absolute mental i applica uncopaoreaviamente moquees is a compargo no escu.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] That's so weird.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Bueno um madamas croquecertas for the gap um and recommends quesitarta the united lasques and revisar queue.
[AGENT][NEUTRAL] That's
[AGENT][NEUTRAL] Correct, to see commendable quelosuradoser sta caque me uh.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No mosa laser quesosegurovagouros and condo esta apart.
[CUSTOMER][NEUTRAL] Just gonna put in a
[CUSTOMER][NEUTRAL] And.
[CUSTOMER][POSITIVE] OK, one is me muchisimas gracias.
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEGATIVE] Mm no.
[CUSTOMER][NEUTRAL] Noquero.
[AGENT][POSITIVE] Excellent excellent.
[CUSTOMER][NEUTRAL] Ingrati bye.