AccountId: 011433970860
ContactId: 07ca04d9-ffa1-4ef0-9fbb-e780c8753960
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 295470 ms
Total Talk Time (AGENT): 103291 ms
Total Talk Time (CUSTOMER): 144245 ms
Interruptions: 2
Overall Sentiment: AGENT=0.5, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/29/07ca04d9-ffa1-4ef0-9fbb-e780c8753960_20250429T16:27_UTC.wav
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[AGENT][NEUTRAL] That's American Public life. My numbers [PII].
[CUSTOMER][NEUTRAL] Well la [PII] started this you know res Angela um per demiterjeta the APL.
[CUSTOMER][NEGATIVE] Terego [PII].
[AGENT][NEUTRAL] OK, and you that, um, says [PII].
[CUSTOMER][NEUTRAL] No, I.
[AGENT][NEUTRAL] No, OK, waoreseurosocial.
[CUSTOMER][NEUTRAL] And that wouldn't.
[CUSTOMER][NEUTRAL] how you make sense.
[CUSTOMER][NEUTRAL] See as the numero and one second conti the mesa.
[CUSTOMER][NEUTRAL] Hey.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] No [PII].
[AGENT][POSITIVE] Excellent
[AGENT][POSITIVE] Good good.
[AGENT][NEUTRAL] The minimal.
[AGENT][NEUTRAL] In my carreonic or electronica.
[CUSTOMER][NEUTRAL] [PII] ah no me me correo.
[AGENT][NEUTRAL] Cor electronica.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][MIXED] OK, but I take it no del [PII].
[CUSTOMER][NEUTRAL] Oh, is it up it is, um, Aroa, the palace.
[AGENT][NEUTRAL] See mhm
[CUSTOMER][NEUTRAL] USOSS.
[AGENT][NEUTRAL] It is C.
[CUSTOMER][NEUTRAL] Or ape is at the palace.org mhm.
[AGENT][NEUTRAL] So the potassas mientum que primirua unaarta temporran secrivino chapajina the web mhm.
[CUSTOMER][NEUTRAL] C
[CUSTOMER][POSITIVE] Perfectes Novaro.
[AGENT][NEUTRAL] Innumeral police haveerdos cuatro ocho.
[AGENT][NEUTRAL] There is do do or.
[CUSTOMER][NEUTRAL] Do quatrochoretos do ocho.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And if I know the way I said IME.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Uh, in a public, OK [PII].
[CUSTOMER][NEUTRAL] OK, and you know, I would tell solo services the the plan um.
[CUSTOMER][NEUTRAL] And then que condos that hospitalisa pero I um I'll go beneficio out patient and then porquebu and Ion protamento inosesis a pueda utilli are part so beneficio.
[AGENT][NEUTRAL] See that people here and if you feel outpatient.
[CUSTOMER][NEUTRAL] Como C miss.
[AGENT][NEUTRAL] [PII] said.
[CUSTOMER][NEUTRAL] It parasai una biopsia.
[AGENT][NEUTRAL] Oh, OK, so, um, come on outpatients I said, OK, esto lo lo [PII] [PII].
[CUSTOMER][NEUTRAL] Estouna are uh uh no [PII] know one look at that and be obsessed to manima he is mamografias in ultrasonidos.
[AGENT][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] See I'm a Pembroke pink.
[AGENT][NEUTRAL] Pine pink. OK, so it's a nopotilonefiosos re clamo and so is the la polias cure as a quinientozolareordiavas beneficio the outpatient los quientosolares is parapa garci on the dole on copago unoseguro.
[CUSTOMER][NEGATIVE] OK, you croque see osa quejole puela personasque Vican uh los euros um and a proaimmiento esta no poliaean see applica I just I just encuentran.
[AGENT][NEUTRAL] The potatoes.
[AGENT][NEUTRAL] Clos, um, travajanconososeido, so banasavercommoyamari verificaesos beneficios he is era depo um porilla numera depotamben is unocinco cuatro nve cuatro.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Unasinco cuatroue quattro.
[AGENT][NEUTRAL] Mhm. Yes, still look on this.
[CUSTOMER][NEUTRAL] Lumero depolia Lumero derupo.
[CUSTOMER][POSITIVE] OK perfect.
[CUSTOMER][NEUTRAL] Importantes OK, muchisimas gracies boy Oscarlaterjetaer online yes per la [PII] um you got mi casa verdala uh let me do me.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] Leasemana mhm.
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][POSITIVE] OK, muchisimas gracias [PII].
[AGENT][NEUTRAL] Yeah, not a busy one, yeah, that's just be my American public life.
[CUSTOMER][NEUTRAL] Gracia.