AccountId: 011433970860
ContactId: 07a26bbd-2fb9-401f-bfc9-f9d8f6c59b8d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 88860 ms
Total Talk Time (AGENT): 20121 ms
Total Talk Time (CUSTOMER): 32573 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/31/07a26bbd-2fb9-401f-bfc9-f9d8f6c59b8d_20250331T14:14_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yes, good morning. Uh, I'm calling because, uh, I'm not sure if we can set up a auto draft or.
[CUSTOMER][NEUTRAL] Any, any, any meaning of automatic drafting, you know, so our invoices are paid automatically at month end.
[CUSTOMER][NEGATIVE] Because right now having to get a check or going online every month is a little bit of hassle and uh we may forget.
[AGENT][NEUTRAL] I understand. OK, so you're wanting to set up automatic uh draft payments for the premium, is that correct?
[CUSTOMER][POSITIVE] That is correct, yes.
[AGENT][NEUTRAL] OK, and um was this for your individual policy or was this for a group?
[CUSTOMER][NEUTRAL] This is for a group.
[AGENT][MIXED] A group OK so unfortunately there is no way for groups to have automatic draft payment.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?