AccountId: 011433970860
ContactId: 0760875e-5d69-4f92-8db1-6d48c2b10886
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3349 ms
Total Talk Time (AGENT): 3349 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/21/0760875e-5d69-4f92-8db1-6d48c2b10886_20250521T19:53_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. May I help you?