AccountId: 011433970860
ContactId: 071a09fa-11dc-47e4-aebb-beee23687696
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 37349 ms
Total Talk Time (AGENT): 8757 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/20/071a09fa-11dc-47e4-aebb-beee23687696_20250620T17:38_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Can you hear me?
[AGENT][NEUTRAL] I can't hear you if you are talking. This is [PII]?
[AGENT][NEUTRAL] Hello.