AccountId: 011433970860
ContactId: 06d99c7e-d377-4f2b-adae-b45b1ee66ed9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 34630 ms
Total Talk Time (AGENT): 13738 ms
Total Talk Time (CUSTOMER): 19843 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=2.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/29/06d99c7e-d377-4f2b-adae-b45b1ee66ed9_20250529T15:08_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling American Public Life. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Good morning. My name is [PII]. I'm with Austin Regional Clinic registration. I was just giving you a call to verify the network that y'all are on.
[AGENT][NEUTRAL] There is no network, they can utilize any provider.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, so it's no network?
[AGENT][POSITIVE] Correct.
[CUSTOMER][POSITIVE] Alright thank you I think that's all I need.
[AGENT][POSITIVE] [PII], thank you for calling American Public Life. Have a great day. Bye bye.
[CUSTOMER][POSITIVE] You as well thank you bye.
[AGENT][NEUTRAL] Bye bye.