AccountId: 011433970860
ContactId: 06c4972c-7180-49d2-89e0-f3c5e28692c8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 348890 ms
Total Talk Time (AGENT): 156712 ms
Total Talk Time (CUSTOMER): 122467 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/28/06c4972c-7180-49d2-89e0-f3c5e28692c8_20250428T16:22_UTC.wav
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[AGENT][POSITIVE] Bia graciapoamarra peleleabla for conquinten go gusto.
[CUSTOMER][NEUTRAL] On elanez.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Bueno estam mando porquementejo is an appointment but I said no exam in physical and to says medi here on queueamente is no corenao.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Pero quando er quando queso queueamente er exam and physical it get down a unroquela red verdao.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I want me here on a cannonasamente.
[AGENT][NEUTRAL] OK, it depended on the I can have ladolos cirquenosiacus quesacuotacomiotaquetravajadores cure a part deneficios then the que versupolia even uno deos groups queen lauta compania junto um es and numero de polisa.
[CUSTOMER][NEUTRAL] And to support [PII].
[CUSTOMER][NEUTRAL] And they have.
[CUSTOMER][NEUTRAL] Numero de polia is errodos cincocho.
[CUSTOMER][NEUTRAL] Whatronueve does say.
[AGENT][NEUTRAL] OK gracias and one momento.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] Yeah, ma'am telephone connector.
[CUSTOMER][NEUTRAL] The Quatrodias.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Do errocinco errodocinco cinco.
[AGENT][NEUTRAL] OK, graciasporife direction electronicoacion.
[CUSTOMER][NEUTRAL] [PII] [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Is [PII].
[CUSTOMER][NEUTRAL] I'm on the uh dressing when they say [PII] soon.
[AGENT][POSITIVE] OK, perfect. I wanna ask you.
[AGENT][NEUTRAL] OK, so you know the benefits you have a queso reaparte or no, OK.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] The beneficio coneMeMa preva de prevention agenes um physicals.
[AGENT][NEUTRAL] So the heme iloi um and numerro de cuenta conos in the heme ila jamada conos OK.
[AGENT][NEUTRAL] These, these are gonna fill it.
[CUSTOMER][NEUTRAL] I yeah.
[CUSTOMER][NEUTRAL] Uh, see your tenolapiaunta.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] The numerro uh the mimbro Catina conneos is laletrade deredo.
[AGENT][NEUTRAL] Los numerals quadro.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Quatro say Quattro?
[CUSTOMER][NEUTRAL] C
[AGENT][NEUTRAL] Theo
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Dare dos.
[AGENT][NEUTRAL] So seria de cuatro cuatro ero derestos.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Creos, uh-huh, it is.
[CUSTOMER][NEUTRAL] It's a numerals.
[AGENT][NEUTRAL] And numeral is a numeral deem a quesoques and cargan de supreva de preventiones or susammen physicos.
[AGENT][NEUTRAL] Etacompania, OK, and numero gayama comunic carseconos is in.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] No one we need though but that was quite phenomenal.
[AGENT][NEUTRAL] Iola transfer pro numer poriaresita ok and numeroseria unocho scientos.
[CUSTOMER][NEUTRAL] You know
[AGENT][NEUTRAL] Ochorere.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Quattrodo Nueve says.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] Obion Uno.
[CUSTOMER][NEUTRAL] Oh, is this.
[CUSTOMER][NEGATIVE] Oh no no.
[AGENT][NEUTRAL] Chosuno.
[CUSTOMER][NEUTRAL] See you
[CUSTOMER][NEUTRAL] Sisore quatrodos says.
[AGENT][POSITIVE] Oh, OK, it's Kenneco he loves. OK, this is the hemela transfer you, OK.
[CUSTOMER][NEUTRAL] He, he can just said ok no no don't.
[AGENT][NEUTRAL] No woman.
[AGENT][NEUTRAL] Ceropion unos you know pretalacion or bien pano no sotros, OK.
[CUSTOMER][POSITIVE] Mm bueno mucha gracia.
[AGENT][NEUTRAL] Then the moment the huerta salina, OK, tengalena.
[CUSTOMER][NEUTRAL] It's WN
[CUSTOMER][NEUTRAL] Gracia.
[AGENT][NEGATIVE] They're not like like a pretty.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEUTRAL] Thank you for calling 90 Degree Benefits, the administrator for Ben. If you would like to participate in a quick survey after the call to rate your service with us, please press 1. Press 2 if no.