AccountId: 011433970860
ContactId: 06c1ac4b-05e2-44a7-a1c0-282e28c299b3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 362519 ms
Total Talk Time (AGENT): 100820 ms
Total Talk Time (CUSTOMER): 250388 ms
Interruptions: 2
Overall Sentiment: AGENT=0.5, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/29/06c1ac4b-05e2-44a7-a1c0-282e28c299b3_20250429T16:10_UTC.wav
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[AGENT][NEUTRAL] Laad American public life minores Monica Colepoida.
[CUSTOMER][NEUTRAL] OK, Monica, when ok er Simiralamo has a poco Rebecca Picardo er but claim ok lemandota mainteque outer.
[CUSTOMER][NEUTRAL] The they do me for but I can book for someone.
[AGENT][NEUTRAL] Cumra de polisa.
[CUSTOMER][NEUTRAL] Numeral polish uh Crodo.
[CUSTOMER][NEUTRAL] Quattroue?
[CUSTOMER][NEUTRAL] Tresuo say movie.
[AGENT][NEUTRAL] Ina siento.
[CUSTOMER][NEUTRAL] Oh like what.
[AGENT][NEUTRAL] You see my direction or electronica.
[CUSTOMER][NEUTRAL] Noosa the terra [PII] retre un quad.
[CUSTOMER][NEUTRAL] Its telenocito you say do ventido say cinco seo.
[AGENT][POSITIVE] Gracias O Macuerdo they'll build the quest, uh-huh.
[CUSTOMER][NEUTRAL] See Mira acabeda contact to trabe con quesque la reat Oklahoma.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Uh yes.
[CUSTOMER][NEUTRAL] I mean melaca.
[CUSTOMER][NEUTRAL] Eh?
[AGENT][NEUTRAL] Uh yes on the relam.
[CUSTOMER][NEUTRAL] See, a me merijeroque and mandado is a glamo I I mean.
[CUSTOMER][NEUTRAL] Ah, Oklahoma in [PII] with PObo the ticuatocheti cuenta.
[AGENT][NEUTRAL] Locabane manda boy.
[CUSTOMER][NEUTRAL] It's aero.
[CUSTOMER][NEUTRAL] Bueno a medijo yo ye medijo via de la via conquere primario uh is the poe in our PCP parape er lalica and the beneficio paraia not to detasa me la primerapo yeah prima una er para lique yeah you made it a justin labia mandado is a klahoma.
[AGENT][NEUTRAL] OK, guanola inviano.
[CUSTOMER][NEUTRAL] It's a point Fedre or Tracy the Teano.
[AGENT][NEUTRAL] What is the breegolocabande mandard de Nuevo is a direction or
[CUSTOMER][NEUTRAL] Buenoe medio solo recimo porque porque o and via a direction that's a sinco I try but it's on no sodamolo north tamo residentose clamo de queporeo yo yame ao medique ilaviam man.
[AGENT][NEUTRAL] Its maso pero yo polo guarantsa porque noselo que sierro no no sierro no masera alco queo eviso con otra diammada uh-huh.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, uh-huh. Perotecao I just this quesic manda I, OK, and diao is the top of you or revien and you know, no recivienouetamente no reciviero and relamo pero poreciviero poouetona del del sealio metamanda the deedbrero otrabela poundae el bill yeah eola otrabese puso er relamo.
[CUSTOMER][NEUTRAL] Er, oil oil mandaotrabe is the glamoolobangamandal or no secuando salrapoque mediocuo bien bi fact Itura quetamo and donil meticincoteiglo to avia manda pocorreo nonenno.
[CUSTOMER][NEUTRAL] Er, I get perano cuantos dia is the glamereroseaquaarent cincodiamahaverque peroueo yeah solamente yamando paradesil like que yeah yo ya it didn't want a la la la.
[AGENT][POSITIVE] OK, perfect. [PII] and relamo is a direction era and esovatisarque mi rescioreclamo la reclapagar importscado de quest noneesitamoses uh-huh see.
[CUSTOMER][NEUTRAL] And get the gas.
[CUSTOMER][NEUTRAL] Why not?
[CUSTOMER][NEUTRAL] OK, see a problem I can receive them.
[CUSTOMER][NEGATIVE] A problem I cannot no I mean my er to the medijo el nosoto you know that so much is the glocute you know la er er que I even a mala communication sere judica nootoro.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Er, just say uh that primarioarioue I amala and I say aa como yo poos are cerciorar deeraque peracuentincodiaque my meno paraabespaga pero paraabercus te recivieroero reclamo queen pooadocommienda.
[AGENT][NEUTRAL] Uh, osis crivenos cuenta de Apele I notar no recimosuna unovorelamosloueerde is a forma um, led the querenta correa Cincodias porqueosal in reclamo quenoso processnosareclamoiqueos resel queos queericenteo pero sienos in reclamoiodique the demos de verlo and entreuna semana.
[CUSTOMER][NEUTRAL] You see, you say.
[AGENT][NEUTRAL] Samoa una semanamis processing osel re clamo paqueloganoselpago.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No, no, you're sola main main main [PII] I could reclaquelee and then the process so yeah the more you tellle mapaya means a clareno is a queer queer arm delete amerase.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] July yeah.
[AGENT][NEUTRAL] OK, see.
[CUSTOMER][NEUTRAL] OK, perbuena sola mete queer poloveno eneteca soreta, OK.
[AGENT][NEUTRAL] See, OK. Algoma.
[CUSTOMER][NEUTRAL] Wait, my gracia Monica, no, no, with a male bye bye bye bye.
[AGENT][NEUTRAL] What you.
[AGENT][NEUTRAL] Buying that's just being an American public life.