AccountId: 011433970860
ContactId: 06a26be8-7221-4e7c-b34f-db144c4b51f8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 777010 ms
Total Talk Time (AGENT): 220811 ms
Total Talk Time (CUSTOMER): 427267 ms
Interruptions: 4
Overall Sentiment: AGENT=0, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/18/06a26be8-7221-4e7c-b34f-db144c4b51f8_20250618T17:52_UTC.wav
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[AGENT][NEUTRAL] When I.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] It's a pleasure and the.
[CUSTOMER][NEUTRAL] See me porque quere la queta esta uh eva queloquetacubrendo una porque porque necesito Savers doctor quetenemon nootro social el medical general.
[CUSTOMER][NEUTRAL] Uh, estuviertoue que quelos providers no mesla computtara OK una do quieros te cure sat.
[CUSTOMER][NEUTRAL] The.
[AGENT][NEUTRAL] Mm. OK.
[AGENT][NEUTRAL] Um, it is a kind of providers, don't the check of providers.
[CUSTOMER][NEUTRAL] Your memeia [PII] and noche or [PII] also a search yolo uh missions res it a bus car doctor [PII] it pero you have car plan silosamus.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] They don't know is a busier on the bus.
[CUSTOMER][NEUTRAL] You know make a poss I know soon show totallilo pale pale papaya in [PII] una questayao la you know go queros stiva.
[CUSTOMER][NEUTRAL] Uh, I plan on.
[AGENT][NEUTRAL] OK, dingova preontasenna salsa and Iloiiarequeloque use the de la polisa de segurose I use aarla polio la ta le dijeon.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Well,
[CUSTOMER][NEGATIVE] No, a medique or mandalaia delode yolololomandara not no no queen cargan de los seros medida.
[CUSTOMER][NEUTRAL] And electronic la la la.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] in no contests.
[AGENT][NEUTRAL] Well there's a number of policy here.
[CUSTOMER][NEUTRAL] Yeah, you don't believe but I see.
[CUSTOMER][NEUTRAL] And I will porque er er prime bus.
[CUSTOMER][NEUTRAL] Todaro.
[CUSTOMER][NEUTRAL] A numeral polio el errodos.
[CUSTOMER][NEUTRAL] Say do Cincoieti say Cinco.
[CUSTOMER][NEGATIVE] When possi not no me free sessions prime un gratis nero nosacuantasillo desuelaur chores.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] OK, how much you can receive more formula one month.
[AGENT][NEUTRAL] Yeah telephone and Jamaa connector.
[CUSTOMER][NEUTRAL] Noincose watersincouno pain.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] OK, I can remember. OK, um, waste, uh, [PII] monica. Yes, the, um, teniaca version unformulariorialosa informacion de la polisa novelos informacca.
[CUSTOMER][NEUTRAL] See yellow yellow man.
[AGENT][NEUTRAL] Don Juandolomano islomando.
[CUSTOMER][NEGATIVE] Oh yellow yellow mandela semana pasada illo mande direction questaba bajo del papelito del pael.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Correy.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Lamana salo.
[AGENT][NEUTRAL] OK, nomorado to avias informacion and to a pole alaro desille cuaque informacla poliaitarquela as possible.
[CUSTOMER][NEUTRAL] It's the perolando por port teleo or porquela barrio this is I'm que que uh uh to er que porque.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] A topocambio no camue informacarapello it was posa illode paratraquesina no problem masalabla.
[CUSTOMER][NEUTRAL] You con con you say.
[CUSTOMER][NEUTRAL] canada porn no Alex is in poso.
[CUSTOMER][NEUTRAL] Necesito poo papa uni familia er no es porque espo doctor uh for telefono.
[CUSTOMER][NEUTRAL] on like a cargo o no no no no yo yen solesculare and pea o yo namas.
[CUSTOMER][NEUTRAL] Who provided a providers mosquesloo esta.
[CUSTOMER][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] Yeah I see.
[AGENT][NEUTRAL] OK, and, and tendo dooasalla sal.
[CUSTOMER][NEUTRAL] Don.
[AGENT][NEUTRAL] They don't see nesaitamosases opposo osea no podemos that informerra persona cantada and a polisa.
[CUSTOMER][NEUTRAL] Pero poo on a magnes can we share a cambus you know we are cer cambus.
[AGENT][NEUTRAL] Mm
[AGENT][NEGATIVE] No enera salazar equaarque informacion para no sotropole out and qua informacion de la polia noositamos essa no solamenteor blah no solamente porcambioses paradling foracion de la polisa.
[CUSTOMER][NEUTRAL] Well.
[AGENT][NEUTRAL] OK, bueno Aura the loque mesaiendo they'll they'll provide it toeso Cercel doctor de caveerra jaledi hostte quevatareseur yo pan and bear clases not proparsepopocaena queloo.
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] And toes no impora canoestenlalia de doctores or multilancielsejosoullan septo tour listo yeah for commocao sotrolomore sam and traqueos and being a reclamorementano so no so no resamusser relamosaegulo beneficio de la poliza.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] That.
[CUSTOMER][NEUTRAL] It's.
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] Mhm. Perfect. So it's a only doctoribatalo el sat sicologo identist and they mes mesapa.
[AGENT][NEUTRAL] Mhm. C E C.
[AGENT][NEUTRAL] Gotect when does the scene on the jama.
[CUSTOMER][NEUTRAL] Paola.
[AGENT][NEUTRAL] Uh-huh. See, ucosallo puedaesborbea jamara bene in a car Iberque beneficiostienne porquese unstemeo deo de jamada port telephone of the video yo nojotros nonogen cargamos de aparte esosotra compania so no i esque el esto reciendo es a beneficio de sicolojia pored video.
[AGENT][NEUTRAL] Queue estrariendo pero the benefits in a cardo compadienteen carganapolisa lo que travaja a group so puede sequeakayamal preunta launto de so the queque funa el beneficiocus the tin in the camera or they have like a doctor port telefono.
[CUSTOMER][NEUTRAL] See, OK, uh, what I would see you see this lando soup is that.
[CUSTOMER][NEUTRAL] Put you.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] Yeah no no no no.
[CUSTOMER][NEUTRAL] No no no they go you came at me is purpose I guess.
[CUSTOMER][NEUTRAL] dentista or no.
[AGENT][NEUTRAL] Oh my.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] No, um, oh, see, si aquista dentista, see tambi the dentista. So in cuanto tengamorea no tropo demo have la de que polite la de bajo esposo momentoesitamosas.
[CUSTOMER][NEUTRAL] Yeah. And
[CUSTOMER][NEUTRAL] Why is a lone.
[CUSTOMER][POSITIVE] They buenosos a com aque.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Then now they I.
[CUSTOMER][NEUTRAL] You
[CUSTOMER][NEUTRAL] Bye.
[AGENT][NEUTRAL] Bye.