AccountId: 011433970860
ContactId: 062d2c78-60b0-43cc-9ec4-cc8d669a8919
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 6050 ms
Total Talk Time (AGENT): 3770 ms
Total Talk Time (CUSTOMER): 1819 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/04/062d2c78-60b0-43cc-9ec4-cc8d669a8919_20250604T13:41_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Oh.
[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Or Central time.