AccountId: 011433970860
ContactId: 061b60f7-619c-47c2-b71b-ef982dbc5ff4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 169399 ms
Total Talk Time (AGENT): 61264 ms
Total Talk Time (CUSTOMER): 75753 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/28/061b60f7-619c-47c2-b71b-ef982dbc5ff4_20250128T20:18_UTC.wav
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[AGENT][NEUTRAL] That is me I'm an American public life. My number is [PII].
[CUSTOMER][NEUTRAL] See, when I start the Monica minbre Jaqui to yamandoda in [PII] plan theraine unamicie.
[AGENT][NEGATIVE] See no telephone to you.
[CUSTOMER][NEUTRAL] Tenoltrerocinco do say sincuentisesincuento.
[AGENT][NEUTRAL] In number of the policy, sir?
[CUSTOMER][NEUTRAL] Enumero depolia de la pacie sero uno say uno unocinco cinco sero emer de mama ele de luis numero ocho.
[AGENT][POSITIVE] Yes yes yeah nombreciente.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] In sciento.
[CUSTOMER][NEUTRAL] 10 sins.
[AGENT][POSITIVE] Yes yes you make queres polysize.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] the prose noicina.
[AGENT][NEUTRAL] Oh, OK. Um,
[AGENT][NEUTRAL] OK, so no loss clamo the amount.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, so bene beneficio the outpatient currimos prosemientos and officeicina medi in the currimos.
[CUSTOMER][NEUTRAL] Per at the momentico please I acribilo repeat the manuevo.
[AGENT][NEGATIVE] No, no.
[AGENT][NEUTRAL] As a mil quiento Zola is borano and the hecheciosado.
[AGENT][NEUTRAL] I'll go.
[AGENT][MIXED] OK, but tenia tinto deponively.
[CUSTOMER][MIXED] OK, but nothing has been met, 0 met.
[CUSTOMER][NEUTRAL] OK, I tolecure outpatient office specialty office.
[AGENT][NEUTRAL] No, no curelas consultants, no mas pro demientos and me.
[CUSTOMER][NEUTRAL] Oh, the momento, no cover.
[CUSTOMER][NEUTRAL] Council
[CUSTOMER][NEUTRAL] Only
[CUSTOMER][NEUTRAL] Pro procedures.
[CUSTOMER][NEUTRAL] In office, correct?
[AGENT][POSITIVE] Correct.
[CUSTOMER][POSITIVE] Oh, she's good
[CUSTOMER][POSITIVE] It's good because we are going bamoellu prose loina.
[AGENT][NEUTRAL] Oh, OK why not
[CUSTOMER][NEUTRAL] Yeah, the number please.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Perate [PII] please [PII] sunumero referencia.
[AGENT][NEUTRAL] Not in the most numerous referencia Jaquinomas and Nombre la fecha the Monicaefe de Florida.
[CUSTOMER][POSITIVE] I uno beniocho domi benicinco OK perfecto.
[CUSTOMER][NEUTRAL] Gracia [PII]
[AGENT][NEUTRAL] You know when that's just being my American public life. bye.
[CUSTOMER][NEUTRAL] E1.