AccountId: 011433970860
ContactId: 060e686c-48e6-43f1-aa02-08b62ce0e05d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 27850 ms
Total Talk Time (AGENT): 490 ms
Total Talk Time (CUSTOMER): 5437 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/21/060e686c-48e6-43f1-aa02-08b62ce0e05d_20250321T12:02_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Thank you
[CUSTOMER][POSITIVE] Good morning.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello, hello.