AccountId: 011433970860
ContactId: 05f79355-04d3-4e04-bf9d-6b16c849cab7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5289 ms
Total Talk Time (AGENT): 4330 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/30/05f79355-04d3-4e04-bf9d-6b16c849cab7_20250530T14:23_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?