AccountId: 011433970860
ContactId: 05d97def-e731-4f4d-8204-7805ec0e7067
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10539 ms
Total Talk Time (AGENT): 5409 ms
Total Talk Time (CUSTOMER): 2119 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/23/05d97def-e731-4f4d-8204-7805ec0e7067_20250523T12:34_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling MPL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] I'm sorry?
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?