AccountId: 011433970860
ContactId: 05c11d7b-f32e-4496-9f8e-7eb87eeef01d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3630 ms
Total Talk Time (AGENT): 3630 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/16/05c11d7b-f32e-4496-9f8e-7eb87eeef01d_20250516T13:45_UTC.wav
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[AGENT][POSITIVE] Good morning, thank you for calling APL. This is [PII]. How can I help you?