AccountId: 011433970860
ContactId: 059ff343-0a59-4d35-b1dd-9e999320100f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10029 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 318 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/24/059ff343-0a59-4d35-b1dd-9e999320100f_20250624T21:41_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?