AccountId: 011433970860
ContactId: 05877519-2c54-45ea-b820-56b56cde63f8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 220250 ms
Total Talk Time (AGENT): 113387 ms
Total Talk Time (CUSTOMER): 71765 ms
Interruptions: 1
Overall Sentiment: AGENT=1.1, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/14/05877519-2c54-45ea-b820-56b56cde63f8_20250214T14:25_UTC.wav
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[AGENT][NEUTRAL] My one.
[CUSTOMER][NEUTRAL] Hello here.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] When I.
[CUSTOMER][NEUTRAL] er.
[AGENT][NEUTRAL] OK, so.
[CUSTOMER][NEUTRAL] Uh, [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] But in January
[CUSTOMER][NEUTRAL] Re.
[AGENT][NEUTRAL] OK, [PII].
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] So
[AGENT][NEUTRAL] OK, [PII] direction.
[CUSTOMER][POSITIVE] So [PII] [PII]
[CUSTOMER][NEUTRAL] The [PII] no [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Let me check it out, put it on.
[CUSTOMER][NEUTRAL] See what, see what you're saying?
[CUSTOMER][NEUTRAL] You you don't just say anything.
[CUSTOMER][NEUTRAL] Saochocinco cinco.
[AGENT][NEUTRAL] Gonzalezit electronic podemos er reso polia.
[CUSTOMER][NEUTRAL] OK and.
[CUSTOMER][NEUTRAL] Regadou la gin.
[CUSTOMER][NEUTRAL] So 33.
[AGENT][NEUTRAL] Ginos and res.
[CUSTOMER][NEUTRAL] See, got it.
[AGENT][NEUTRAL] Arobaya. OK.
[AGENT][POSITIVE] [PII]. Perfect.
[AGENT][POSITIVE] Excellent bueno um service tasu est este so process poo el pores tapas communiques.
[AGENT][NEUTRAL] to bio er for you um not the taloque and bile una ta virtual al alcorino guinorere u e L A L A.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See what it's a er er it will.
[AGENT][NEUTRAL] No, see, see, uh, solamentele electronico parabierta la la ti and tele funu in casukela sitar and the fias.
[CUSTOMER][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] I said
[CUSTOMER][NEUTRAL] OK, that's I was.
[AGENT][POSITIVE] Excellent.
[CUSTOMER][NEUTRAL] No, no
[CUSTOMER][NEUTRAL] Going, going about.
[AGENT][NEUTRAL] It.
[CUSTOMER][NEUTRAL] OK, you, you ask you what do you want.