AccountId: 011433970860
ContactId: 052127fc-f15f-443c-bb44-a0755b8c4b0f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9720 ms
Total Talk Time (AGENT): 5170 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/26/052127fc-f15f-443c-bb44-a0755b8c4b0f_20250326T20:21_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello?