AccountId: 011433970860
ContactId: 05119006-f6ee-4cff-8ef1-682e30365e88
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 579 ms
Total Talk Time (AGENT): 579 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/28/05119006-f6ee-4cff-8ef1-682e30365e88_20250428T13:02_UTC.wav
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[AGENT][POSITIVE] Good morning