AccountId: 011433970860
ContactId: 04f57813-be4a-4d67-a16e-ee2a70961878
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2779 ms
Total Talk Time (AGENT): 1760 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/27/04f57813-be4a-4d67-a16e-ee2a70961878_20250127T15:42_UTC.wav
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[AGENT][POSITIVE] Thank you for calling APL.