AccountId: 011433970860
ContactId: 04d3c1d3-3191-4a91-903b-02ed8152dcc4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 417200 ms
Total Talk Time (AGENT): 102141 ms
Total Talk Time (CUSTOMER): 228333 ms
Interruptions: 5
Overall Sentiment: AGENT=-0.2, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/14/04d3c1d3-3191-4a91-903b-02ed8152dcc4_20250514T18:58_UTC.wav
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[AGENT][NEUTRAL] That's just thing at American Public Life. My name is [PII].
[CUSTOMER][NEUTRAL] [PII] una fatura queendiente unre so the unliente.
[AGENT][NEUTRAL] OK, so [PII] um por parted on now [PII].
[CUSTOMER][NEUTRAL] No [PII].
[AGENT][NEGATIVE] Oh, OK, is this Ariada and scuenta in the cuentes esposa.
[CUSTOMER][NEUTRAL] [PII] [PII] I conversado pero tereriada porque baria faces ere puede er ver er like for my linea no problem.
[AGENT][NEUTRAL] OK, call us the number of the police.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] And [PII] is ape.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] See at the moment for our.
[CUSTOMER][NEUTRAL] Mo
[CUSTOMER][NEUTRAL] Moment
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Ape
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] [PII] er.
[CUSTOMER][NEGATIVE] Well see I no.
[AGENT][NEUTRAL] [PII] is a outpatient certificado in a numerals [PII].
[CUSTOMER][NEUTRAL] Tango
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Cerrodos, B as inuebe.
[CUSTOMER][NEUTRAL] The SCA taochoe de mama ele de de lola inumero siete inumero obi.
[AGENT][NEUTRAL] In Nore to you?
[CUSTOMER][NEUTRAL] It's [PII].
[AGENT][NEUTRAL] Yeah, no [PII].
[CUSTOMER][NEUTRAL] El Nobre deles [PII] supernacimiento is also [PII].
[AGENT][NEUTRAL] OK, the minimize the moment.
[AGENT][NEUTRAL] So no, nothing [PII] quiena cuenta para kingformacera la queneitta.
[CUSTOMER][NEUTRAL] Uh, you get me, uh, I say unaimed, uh, Florida blue, OK.
[CUSTOMER][NEUTRAL] In Florida blue er mayo sabe de queer a saber de que proseniento parapagono so heimos don meposo say it on a studio the er protata ok.
[CUSTOMER][NEUTRAL] is a pagoado don't say studio arado is a is a is a bill to marro the the the.
[AGENT][NEUTRAL] OK, and como sema lugaron the prosemiento.
[CUSTOMER][NEUTRAL] OK, senorita
[CUSTOMER][NEUTRAL] Unit, imagine.
[CUSTOMER][NEUTRAL] Unique imagine medical culpa el el.
[AGENT][NEUTRAL] Oh no, not cue, um, so lepoiquesiyase pago is a re, um, is a relamo paraos, um, no podale masepa uh-huh seeasepago, um, yo.
[CUSTOMER][NEUTRAL] Ecorreto see just a pago.
[CUSTOMER][POSITIVE] OK, perfect. Soyamo.
[CUSTOMER][POSITIVE] I see, OK, perfect. So those porque fumos in poso porque er er complementar process OK.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Yeah, it's in, um, see, so yeahsimos el pago the month.
[CUSTOMER][NEUTRAL] But
[AGENT][NEUTRAL] 426
[CUSTOMER][NEUTRAL] T
[AGENT][NEUTRAL] See, so yeah, so pago el no no whenoisola el pagola semana pasan.
[CUSTOMER][POSITIVE] Thank you.
[AGENT][NEUTRAL] It's still.
[CUSTOMER][MIXED] See thank you yeah see not the pro.
[AGENT][NEUTRAL] Yeah, see, oh lao.
[CUSTOMER][NEUTRAL] Tranquilaito masqueto see see seguo porque er take one the job to deta into medijo a master that elvier yeah is a pagotiquear OK in seno the heaosisal centro.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, the, the parent joya yaa el pagoy er pueda yoga is the nose.
[AGENT][NEUTRAL] Well no it una elmana quesis el pago que no que noncheque sola mejobaya mascono el pagola joo reside prolo and processado.
[CUSTOMER][NEGATIVE] Movie, movie come on no scope.
[AGENT][NEUTRAL] Peroso la semana pasada.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm. er cosita yo yo yo queposupuesto todo flua normallia OK.
[AGENT][NEUTRAL] See OK.
[AGENT][NEUTRAL] Algoma
[CUSTOMER][NEUTRAL] sit bye bye.
[AGENT][NEUTRAL] You want at American Public Life by.
[CUSTOMER][NEUTRAL] Bye bye.