AccountId: 011433970860
ContactId: 04d1caa4-936e-42a8-b85f-a78a38a4fb7c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 122720 ms
Total Talk Time (AGENT): 39969 ms
Total Talk Time (CUSTOMER): 63060 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/24/04d1caa4-936e-42a8-b85f-a78a38a4fb7c_20250624T15:47_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] We're one of the.
[CUSTOMER][NEUTRAL] The one of the numbers [PII] istojamando the O plus computer system.
[AGENT][NEUTRAL] One of the.
[CUSTOMER][NEUTRAL] See queras can be on a web page those mespasado paraore porque nootromoto set up a username a password para queera aerlo pagos online uh yorita mea me we mayo Jael user.
[CUSTOMER][NEUTRAL] [PII] cambiao.
[AGENT][NEUTRAL] In effect lapainna cambio aura loquetiqueneaso estarsementeutilandamas innumero de group eel correo electronico ja inner system and regist.
[CUSTOMER][NEUTRAL] Ah, porque you know i redo con a person recurso homanos or con indo esolo esa persona [PII].
[AGENT][NEUTRAL] She is a person of the way of selling pharmacy and the decor electronico conel quality and percipi.
[CUSTOMER][POSITIVE] Alright give me queroyo.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] To say.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] The indicator now yes.
[CUSTOMER][NEUTRAL] Is Joonga group number ippongo unimeogeneralde loquezo accounts payable que el uh el departamenteen cargado de los pagos nomelovasetanique de limeo regist premer momentoel grouppo.
[AGENT][NEUTRAL] As yes.
[CUSTOMER][POSITIVE] Boy, OK, mucha gracias.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEGATIVE] No good, yes, I tell you.
[AGENT][NEUTRAL] Getting on Monday.
[CUSTOMER][NEUTRAL] One minute.