AccountId: 011433970860
ContactId: 04b977bc-8d8d-4594-ae96-6aaa03129021
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 172899 ms
Total Talk Time (AGENT): 61146 ms
Total Talk Time (CUSTOMER): 83709 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/06/04b977bc-8d8d-4594-ae96-6aaa03129021_20250506T20:37_UTC.wav
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[AGENT][POSITIVE] We want to start this.
[CUSTOMER][NEGATIVE] Oh you got bore.
[AGENT][NEUTRAL] On a Saturday [PII] coming up early.
[CUSTOMER][NEUTRAL] Enteno seo el elga.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Corcuchos de congale.
[CUSTOMER][NEGATIVE] Elmo de polia is errodo incuentaiete.
[CUSTOMER][NEUTRAL] Cerrocinco nueve Ocho.
[AGENT][NEUTRAL] Per.
[CUSTOMER][NEUTRAL] One month.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] See
[CUSTOMER][POSITIVE] No, it's a very good uh quita.
[CUSTOMER][NEUTRAL] Eltelefoo Jose resincuenta cuatrogena cinco.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Biochos in cuenta [PII] uno retre errodio.
[AGENT][NEUTRAL] Muchas electronica.
[CUSTOMER][NEUTRAL] Bye.
[CUSTOMER][NEUTRAL] Bismarck concalcinaleronueta arova punto.
[AGENT][NEUTRAL] Go the other way.
[CUSTOMER][NEUTRAL] That's
[CUSTOMER][NEUTRAL] You you wanna consultavien cardiolo.
[CUSTOMER][NEUTRAL] layer ya el bier una umultra corazonilla that probably uh you get dongapago porcaba exam on you.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] recividos in a clinic oficina or on this o [PII] so I'm meant to bring the latest name for the I can use and [PII].
[CUSTOMER][NEUTRAL] OK, OK, so I went there as a charas.
[AGENT][NEUTRAL] I'll go.
[CUSTOMER][POSITIVE] No, no, yeah, so solamente so [PII].
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] I, what about the